Frequently asked questions
Answers to the most common questions about ordering, delivery and returns.
How do I place an order?
Choose a product, colour and size, add it to your cart and go to checkout. Fill in your contact and delivery details, confirm the order and pay in the secure Montonio environment.
Which payment methods are available?
We accept payments via Montonio: instant bank payment (Swedbank, SEB, Citadele and others) and payment cards (Visa, Mastercard). All payments are processed in an encrypted, secure environment.
How long does delivery take?
We prepare orders within 1–2 business days. Delivery to your chosen Omniva, DPD or Latvijas Pasts parcel locker usually takes 1–3 business days in Latvia and 2–4 business days in Lithuania and Estonia; courier to the door takes a similar time. As soon as the parcel is handed to the carrier you receive the tracking number by email. To the rest of the EU we ship by courier, usually within 3–7 business days.
How do I track my order?
The tracking number and link appear on your order page and in the “Your order has been shipped” email. If you have an account, “My orders” shows each order’s status, carrier, parcel locker and tracking link.
How do I return an item?
You have the right to withdraw within 14 days of receipt without giving a reason — sale items included. Press “Request a return” on the order page or email us; we will send return instructions. You send the item back via any parcel locker at your own cost; we refund the item price and the original standard delivery within 14 days of receiving it. See “Right of Withdrawal & Returns” for details.
How do I choose the right size?
Every product page has a size chart with body measurements (cm and inches). Compare your measurements with the chart. If in doubt, write to us — we will help you choose.
How can I contact you?
Write to us by email or call — contact details are in the page footer. We reply on business days as soon as possible.